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About HomeFree Care

HomeFree is on a mission to redefine homecare

HomeFree’s Medically-Supervised Homecare™ program is designed to solve the problems faced by clients, families, and the healthcare system. Our mission is to keep our clients thriving at home for life by providing facility-level care in the home. In doing so, we make staying home possible when it may have previously been thought impossible.

We guarantee caregiver burnout relief, so families can focus on being family again.

Our Story

From frustration to purpose

HomeFree was created to solve a problem our founders saw every day: too many seniors and medically complex adults were being forced into hospitals, assisted living, or long-term care because the support needed to remain safely at home simply didn't exist.

As an emergency physician, Dr. Charles Wong witnessed families struggling to navigate a fragmented healthcare system while coordinating care for loved ones at home. Traditional homecare services often focused on isolated tasks rather than delivering truly integrated, proactive care. Most importantly, there was little meaningful physician involvement in the home, leaving many complex medical issues unrecognized until they resulted in complications.

Together with experienced business leaders Jeff Noble and Mack Andrews, Dr. Wong founded HomeFree to create a better alternative. Our award-winning, nation-leading Medically-Supervised Homecare™ model combines physician oversight, nursing, rehabilitation, personal care, and daily living support into one coordinated team dedicated to helping people thrive at home.

Driven by our four Core Values

When Mack, Jeff, and Charles joined forces to solve one of our health system’s most vexing problems, they asked: “what sort of team do we need to solve the complex problems that the traditional health system cannot fix?”. Our Core Values underscore our approach to healthcare and every problem we encounter:

Human-Centeredness

We put people first, treating every client, family member, and colleague with empathy, dignity, and genuine compassion.

Ownership

We take personal responsibility for outcomes, proactively solving problems and following through on our commitments.

Excellence

We hold ourselves to the highest standards, continuously striving to deliver exceptional care, service, and results.

Ingenuity

We embrace creativity and innovation, finding better ways to solve challenges and improve the lives of those we serve.

By hiring for, promoting, and rewarding these behaviours, we believe we are unlocking a way of doing healthcare that patients and families both crave and deserve.

Our core values are translated into our Service Declaration.

Meet the HomeFree team

HomeFree owners, managers, and caregivers share one thing in common: a personal dedication to helping clients and families thrive at home for life.

Executive Leadership

Mack Andrews

Co-Founder and General Manager

Mack is an engineer and serial founder, but at his core he's curious about how things work, and in homecare, why they so often don't. What drew him in was how badly the industry treats the people doing the work, and how that creates terrible care.

Time and again he met caregivers who wanted nothing more than to care for others and who consistently put their clients' needs above their own, only to be burnt out, disenfranchised, and reduced to a checklist by past employers. His answer is simple: let great caregivers do what they love.

That means building systems that make HomeFree the best caregiving job in the market, one that attracts and keeps the top 1% of caregivers and delivers the absolute best care.

Mack Andrews

Co-Founder and General Manager

That means building systems that make HomeFree the best caregiving job in the market, one that attracts and keeps the top 1% of caregivers and delivers the absolute best care.

Jeffrey Noble

Co-Founder and Resourcing Director

Dr. Charles Wong, MD CCFP(EM)

Co-Founder and Medical Director

Charles is Calgary-based emergency physician who has had a diverse career in academic medicine, medical education, and health systems leadership. He was driven towards healthcare entrepreneurship having seen too many patients and families reluctantly forced into facilities in his hospital-based work. When not driving forward the mission of keeping seniors thriving at home, he enjoys reading, travel, and exercise with his wife and two children.

Dr. Charles Wong, MD CCFP(EM)

Co-Founder and Medical Director

Physicians and Medical Team

Dr. Kevin Mailo, MD CCFP(EM)

Medical Associate

Kevin brings a broad clinical background to HomeFree with many years of experience and training.

After over a decade of work as an emergency room physician, Kevin expanded his practice to include family medicine with a focus on the care of older adults.

Described by patients and families as diligent, compassionate, and good humored, Kevin strives to provide the care he would want his own loved ones to enjoy.

Health and family are cornerstones of his life. When not working, Kevin is a busy and loving father of six who supports his remarkable wife in her medical studies at the University of Calgary.

Dr. Kevin Mailo, MD CCFP(EM)

Medical Associate

Kevin brings a broad clinical background to HomeFree with many years of experience and training.

After over a decade of work as an emergency room physician, Kevin expanded his practice to include family medicine with a focus on the care of older adults.

Described by patients and families as diligent, compassionate, and good humored, Kevin strives to provide the care he would want his own loved ones to enjoy.

Health and family are cornerstones of his life. When not working, Kevin is a busy and loving father of six who supports his remarkable wife in her medical studies at the University of Calgary.

Elyse Kelba-Leung, RN

Registered Nurse

Elyse is a Registered Nurse with 13 years of experience in emergency medicine, bringing both clinical expertise and a calm, compassionate presence to every client interaction. She is dedicated to providing thoughtful, patient-centered care that helps clients feel safe, comfortable, and supported in their own homes.

Elyse is currently completing her Master’s degree and training toward Nurse Practitioner licensure, reflecting her ongoing commitment to learning and excellence in care. Outside of work, she enjoys spending time outdoors with her husband, young son, and their two dogs.

Elyse Kelba-Leung, RN

Registered Nurse

Managers & Administration

Alison Wentzell

Care Manager

For Alison, care management is about more than coordinating services—it’s about building meaningful relationships and helping people feel seen, supported, and understood. She believes that aging should be approached with dignity, respect, and a personalized plan that reflects each individual’s goals and values.

With a Bachelor of Science in Psychology and a passion for healthcare advocacy and care coordination, Alison has dedicated her career to helping older adults and their families navigate complex situations with confidence. Her warm, collaborative approach has earned the trust of clients who value having a knowledgeable guide and steadfast advocate by their side.

Alison Wentzell

Care Manager

Paula Guillaume, LPN

Care Manager

Paula became invested in homecare 18 years ago after seeing the lack of options available for her aging family. She spent her career advocating for her community to get the care they deserve. Believing that aging doesn’t mean ending up in a facility, Paula’s passion to educate aligned perfectly to end up at HomeFree.

A mother of four, grandmother to two, Paula has a large, close knit family that keeps her busy and enjoying the world. Around the community she is an avid golfer, competitive curler and volunteer at local theatres. Paula feels the most at home on a dirt road heading to the mountains or on a warm beach with the ocean at her feet.

Paula Guillaume, LPN

Care Manager

Manpreet Sehra

Operations Scheduler

Rachel Parent-Fraser, LPN

Care Manager

Paola Aniceto, RN

Care Manager

Originally from Brazil, Paola is a Registered Nurse who began her journey with HomeFree as its very first caregiver and has since grown with the company into her Care Manager role. Her path reflects both her clinical development and her deep commitment to compassionate, hands-on, human-centred care.

Paola is known for the strong, meaningful relationships she builds with clients and families, as well as her active support of caregivers and care teams. She brings a warm, approachable presence to her work and believes great care comes from trust, consistency, and genuine connection.

She also brings a touch of Brazilian culture into her daily work, often sharing warmth, positivity, and a strong sense of community with both clients and colleagues. Outside of work, Paola enjoys learning French, staying active and trying new sports along the way, and embracing new challenges as part of her ongoing personal and professional growth.

Paola Aniceto, RN

Care Manager

Joey Wenig

Resourcing Manager

Elsie Angelo

Administrative Coordinator

Our Core Values and Service Declaration are more than words on a wall. They guide every interaction, every decision, and every aspect of care, creating the HomeFree difference that families experience every day.

Dr. Charles Wong, MD CCFP-EM

Co-founder & Medical Director, HomeFree Homecare

Trusted Partners & Referral Sources

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