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FOR PHYSICIANS, HOSPITAL TEAMS, & HEALTH SYSTEM LEADERS

Physician-led homecare for medically complex patients

Our Medically-Supervised Homecare™ program puts physician-led, multidisciplinary care in the home. We successfully facilitate discharge of medically complex patients from hospitals (ALC patients), rehabilitation facilities, and long-term care.
Our team works alongside primary care physicians, specialists, and hospital teams to deliver comprehensive in-home support, weekly clinical review, proactive care planning, and rapid intervention when conditions change.

Limited homecare costs both patients and the system.

HomeFree's program solves two major limitations in the traditional system.

Complex needs exceed the traditional model

For medically complex patients, inconsistent providers, inflexible scheduling, and a narrow scope of services can contribute to avoidable crises, caregiver burden, and unnecessary healthcare utilization.
For medically complex patients, inconsistent providers, inflexible scheduling, and a narrow scope of services can contribute to avoidable crises, caregiver burden, and unnecessary healthcare utilization.

Physician oversight is required in the home

Without active physician oversight in the home, caregivers, patients, and families rely heavily on 8-1-1 or 9-1-1 to manage medical uncertainties. This leads to medical issues being ignored or unrecognized until complications occur, or patients utilize excessive system resources to address minor issues.
Without active physician oversight in the home, caregivers, patients, and families rely heavily on 8-1-1 or 9-1-1 to manage medical uncertainties. This leads to medical issues being ignored or unrecognized until complications occur, or patients utilize excessive system resources to address minor issues.

Medically-Supervised Homecare™: bringing coordinated clinical care into the home

An award-winning physician-led model helps medically complex patients remain safely at home, transition out of institutional care, and avoid unnecessary hospital utilization. Every year HomeFree saves more than 5,000 (and growing!) acute, and long-term care bed days by bringing patients back home from facilities.

A physician is accountable for every patient.

Every HomeFree client has a dedicated physician responsible for their care plan and ongoing clinical oversight. We do not replace the family doctor. We work collaboratively with family physicians, specialists, and hospital teams to ensure important changes are recognized early and managed proactively.
Every HomeFree client has a dedicated physician responsible for their care plan and ongoing clinical oversight. We do not replace the family doctor. We work collaboratively with family physicians, specialists, and hospital teams to ensure important changes are recognized early and managed proactively.

Proactive review prevents avoidable crises.

Our physician and nursing teams review every client at least weekly, not just when a problem occurs. Changes in medications, function, cognition, caregiver capacity, or chronic disease are identified early, allowing intervention before they become emergency department visits or hospital admissions.
Our physician and nursing teams review every client at least weekly, not just when a problem occurs. Changes in medications, function, cognition, caregiver capacity, or chronic disease are identified early, allowing intervention before they become emergency department visits or hospital admissions.

Complex patients can remain safely at home.

Advanced dementia. Parkinson's disease. Neuromuscular conditions. Frailty. End-of-life care. Post-discharge recovery. Our model supports patients whose needs often exceed what traditional homecare can safely manage.
Advanced dementia. Parkinson's disease. Neuromuscular conditions. Frailty. End-of-life care. Post-discharge recovery. Our model supports patients whose needs often exceed what traditional homecare can safely manage.

One team. One care plan. Continuous oversight.

HomeFree brings together physicians, nurses, therapists, caregivers, and care coordinators under a single model of care. Consistent care teams, strong communication, and ongoing clinical review allow us to identify problems early, intervene proactively, and help medically complex patients remain safely at home.
HomeFree brings together physicians, nurses, therapists, caregivers, and care coordinators under a single model of care. Consistent care teams, strong communication, and ongoing clinical review allow us to identify problems early, intervene proactively, and help medically complex patients remain safely at home.

A cost-effective alternative to facility-based care.

HomeFree is mostly publicly-funded and privately delivered (as is essentially all homecare in Alberta). For many patients, this provides a safer, more affordable alternative to assisted living or long-term care placement, where per diems for shared rooms in a public facility start at $70.60 per day. Conversely, four hours of daily care with HomeFree starts as low as $49.84 per day. These are patient costs, to say nothing of savings to the system.
HomeFree is mostly publicly-funded and privately delivered (as is essentially all homecare in Alberta). For many patients, this provides a safer, more affordable alternative to assisted living or long-term care placement, where per diems for shared rooms in a public facility start at $70.60 per day. Conversely, four hours of daily care with HomeFree starts as low as $49.84 per day. These are patient costs, to say nothing of savings to the system.
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HomeFree is privately delivered, but mostly publicly-funded. Homecare services can be 75% publicly-funded, while 100% of physician services are covered by Alberta Health.

A referral process built for how you actually work.

Three ways to send a referral:
(Dr. Charles Wong, HomeFree Homecare)
Connect Care (Dr. Charles Wong, HomeFree Homecare).
Pick whichever fits your workflow. We take it from there, and you’ll receive updates.
01

Send us the basics.

We require only patient demographics to begin the exploration process with the patient. Contact details of the most responsible relative (child or spouse) is preferred.
02

Rapid response and transparent information.

Our intake team reaches out to the family directly within one business day. We take our professional duty to inform patients of their alternatives seriously, and they will be educated on all homecare options including basic ALA services, and generic information about CDHCI public funding.
03

A free MD home assessment.

Families receive a no-cost family meeting from a HomeFree physician who performs a thorough review of the patient, the family dynamics, and the physical environment.
04

Stay involved (but without the hassle).

You will receive a full consult note reviewing our in-home findings and our recommendations to the family. We do the work (at no cost) to educate the family on their options and get them funded for homecare.
05

Thriving at home begins!

If the family chooses to utilize HomeFree, you will be kept informed with Care Plan updates. We take care of all the paperwork and ensure your patient gets the best possible care in the home. Your scope remains in your control, and we will work with you to execute your recommendations in the home.

Medically-Supervised Homecare™ solves our system’s crisis

Alberta's hospital capacity is overwhelmed by patients who shouldn't be there, with long-term care waitlists ballooning. At the same time, patients and families tell us that they are motivated to age in place as much as possible. Our Medically-Supervised Homecare™ program solves both of these at the same time. If you're working on that problem from the system side, we should talk.
Hospital & Facility Discharge
We're already doing this work. Patients and families hire HomeFree to support medically complex discharges into the home when the system has no alternatives for them. Talk to us about expanding the model with your team.
Clinic Extensions
We partner with Calgary’s top clinics to extend their reach into the homes of geriatric and complex patients. If we haven’t been to your site, please contact us about booking “Lunch and Learn” (our treat!) or presentation so you can learn more about how your patients can benefit from our program.
System & Policy Conversations
For healthcare administrators and policy leaders thinking about ALC pressure, LTC throughput, and scalable home-based interventions, our Medical Director (Dr. Charles Wong) would be keen to have a conversation about how Medically-Supervised Homecare™ can be scaled across Alberta or Canada.
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Dr. Charles Wong, MD FCFP(EM)
Medical Director and Co-Founder

A Note to My Colleagues

I have been an Emergency Physician at Rockyview General Hospital since 2016 and have had the privilege of serving as a Residency Program Director and Medical Director within our healthcare system.* These experiences have given me a deep appreciation for the challenges facing patients, families, and providers, and inspired me to tackle what I believe is one of the most important and solvable problems in healthcare today.
For years I taught residents, as I was taught, that a patient unable to safely manage basic activities such as getting to the bathroom independently would require hospital admission. Yet when I began questioning these assumptions, I realized that many of our decisions were driven not by medical necessity, but by our acceptance of limitations in the healthcare system.
The introduction of Alberta's CDHCI program created an opportunity to rethink what is possible. By vertically integrating physician oversight with in-home caregiving, HomeFree has built a model that allows many patients to remain safely at home despite needs that would have traditionally resulted in hospitalization or facility placement.
At HomeFree, we can get patients to the bathroom. We also provide night time care, bring them to dental appointments, pick up groceries, adjust their Lasix dose, and provide IV treatments in their own living room.
I continue to work part-time at Rockyview, but my mission is now clear: to help as many patients as possible receive exceptional care at home rather than in a hospital or facility.
If you would like to discuss our program, refer a patient, or explore joining our team, I would be delighted to connect by email Charles@HomeFree.care.
*Disclosure
Dr. Wong's affiliations with the University of Calgary and Alberta Health Services are entirely separate from his work with HomeFree. No endorsement by either organization is intended or implied.

Start a conversation with HomeFree

HomeFree is keen to collaborate with healthcare professionals and leaders of all stripes. Please feel free to use this form to contact us and to describe a collaboration you may be interested in. Our service provides “Lunch and Learn” educational sessions to healthcare professionals (at our cost).
  • Response within one business day
  • HomeFree is always hiring or collaborating with new physicians and healthcare professionals
  • Receive a call from one of our MDs
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Commonly asked questions

If you have a question not covered here, email Charles directly: Charles@HomeFree.care.
How is this actually different from a traditional homecare agency?

Medically-Supervised Homecare™ is a major departure from traditional homecare. A homecare physician oversees every case and collaborates directly with the patient’s family physician and specialist. The clinical team reviews every case weekly. Care plans are built on Alberta Netcare records with MD expertise and input. The clinical care we deliver is comparable to what a patient might get in an inpatient facility, but in their own home.

What kinds of patients are appropriate?

Patients with conditions that typically require facility-level care: general frailty, caregiver burnout, advanced dementia, Parkinson's, MS, palliative care. We love to consult on ALC patients with complex care needs who are otherwise awaiting LTC placement. Our service does require a co-pay, and the amount for this varies according to the volume of care needed and the public funding eligibility (based on physical or cognitive need, not income). We are happy to have a conversation about any and all patients and provide alternative recommendations where needed. Patients and families will always be fully educated on their publicly-funded options.

What kinds of medical care can you provide?

We can provide in-home medical and nursing visits, home blood and urine tests, IV treatments, medication adjustments, vital signs monitoring, oxygen therapy, and more. Mobile diagnostic imaging (XR) is available. We collaborate with many other mobile providers including PT, OT, SLP, and contractors for home modifications. We provide medical opinions on home safety. Our providers include support workers, HCAs, LPNs, RNs, NPs, and MDs. We collaborate with and nest within other existing AHS providers, so patients can maximize their regular services as well.

Do I stay involved in my patient's care?

Yes. Care plans are developed in collaboration with the patient's existing providers, and we explicitly do not replace the Family Physician. Issues that should be pushed back to the Patient Medical Home are always done so. You're kept in the loop on significant clinical changes. The HomeFree physician extends your care and does not replace it. In many cases, we can facilitate recommendations in the home that might otherwise not be possible for a patient. Examples include regular insulin monitoring, medication pumps, subcutaneous medication administration, and more.

What does this cost the patient?

Medically-necessary physician care is covered 100% by Alberta Health. HomeFree is a provider of CDHCI-funding, which covers up to 75% of cost for eligible patients. Out-of-pocket starts as low as $150 per week. Our team helps families navigate the complex funding eligibility process, so you and your team do not need to worry about that.

Where do you operate?

We are currently in Calgary and surrounding areas, 24/7. If you have a patient just outside our footprint, ask anyway — we're expanding, and we'll tell you what's possible.

Is HomeFree known in the clinical community?

The Alberta College of Family Physicians awarded HomeFree third place in both Judges' Choice and People's Choice at the Family Medicine Innovation Forum in 2025. The model has been profiled by Alethea Medical for a physician audience and featured in the Calgary Herald. Most importantly, a meaningful share of our patients are themselves physicians or the relatives of physicians, or other healthcare providers. Approximately 30% of our clients are referred by MDs (with the remaining by word of mouth).