Terms & Conditions

Effective Date: August 15, 2026

Welcome to homefreehomecare.com, the website of HomeFree Homecare, a service of 11182668 Canada Limited. These Terms & Conditions govern your use of our website, mobile app, and services. By accessing or using this site, you agree to be bound by the terms below. If you do not agree, please do not use this site or our services.

1. Use of Website and App

This website is intended to provide general information about HomeFree Homecare's services. You may browse the site and submit inquiries, applications, or service requests, but you may not misuse, modify, or exploit any part of the website for unauthorized purposes. The HomeFree mobile app is provided for authorized caregivers and staff to manage scheduling, time tracking, and care coordination; you may use it only as an authorized user and only for its intended purpose.

2. Eligibility

Our homecare services are available to residents of Alberta who meet the medical or non-medical support criteria based on our internal assessments or Alberta Health Services (AHS) funding eligibility. You must be 18 years or older to submit forms or job applications through our site.

3. Service Disclaimer

HomeFree Homecare strives to provide high-quality, personalized homecare. However, services are subject to availability, assessment outcomes, and resource capacity. Information on this site does not replace medical advice or diagnosis.

We reserve the right to refuse or discontinue services when appropriate, including in cases where client needs fall outside our scope of care.

4. Intellectual Property

All content on this website—including logos, text, photos, graphics, and layout—is the property of HomeFree Homecare and may not be copied, reproduced, or distributed without written permission.

5. User Submissions

Any information you submit through this website (e.g. inquiry forms, caregiver applications) must be truthful and accurate. By submitting, you grant HomeFree Homecare the right to use that information to respond to your request or evaluate employment opportunities.

We reserve the right to remove or ignore submissions that are false, inappropriate, or incomplete.

6. SMS Messaging Terms

By providing your mobile number and opting in, you consent to receive SMS messages from HomeFree Homecare, a service of 11182668 Canada Limited.

6.1 Types of Messages You Will Receive

All SMS messages fall into the following categories:

Account Notification: Standard updates related to your relationship with HomeFree Homecare, such as scheduling confirmations, account notices, or service-related alerts.

Customer Care: Two-way conversational messages related to inquiries, care coordination, and customer support.

6.2 Message Frequency

Messages are sent on an as-needed basis to coordinate care, respond to inquiries, or provide account-related updates. Message & data rates may apply.

6.3 Opt-Out Instructions

You may stop receiving SMS messages at any time by replying: STOP or UNSUBSCRIBE. This will immediately unsubscribe you from all messaging.

6.4 Help and Support

For assistance, reply HELP or contact us at: hello@homefree.care

6.5 Privacy and Data Use

Your mobile number is used solely for Account Notification and Customer Care messaging. We do not sell, rent, or share your personal or mobile information with third parties for marketing purposes. For full details, please refer to our Privacy Policy at homefreehomecare.com/privacy-terms.

7. Limitation of Liability

HomeFree Homecare is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services. We do not guarantee uninterrupted access to our website or warrant that the site is error-free or secure.

Use of this site and services is at your own risk.

8. Third-Party Links

This site may contain links to third-party websites for convenience. HomeFree Homecare is not responsible for the content, privacy practices, or terms of those external sites.

9. Modifications

We may revise these Terms & Conditions at any time. Updates will be posted on this page and are effective immediately. It is your responsibility to review them periodically.

10. Governing Law

These Terms are governed by the laws of the Province of Alberta and applicable Canadian laws.

11. Contact

If you have questions about these Terms & Conditions, please contact us at:

Email: hello@homefree.care