At HomeFree, service isn’t how we deliver care—it is the care. In today’s healthcare system, too many organizations have lost sight of one fundamental goal: helping patients and families feel genuinely cared for. By our definition, service is taking action to create value for others. This Declaration reflects how our core values — human-centeredness, ownership, excellence, and ingenuity — come together to fulfill our mission: to help patients and families thrive at home for life through Medically-Supervised Homecare™.

To our patients and families: We commit to caring for you as if you are our own family, acting with urgency, accountability, and precision in everything we do.

• We will take full ownership of your concerns, ensuring they are followed through to resolution.
• We will advocate on your behalf to navigate a complex and limited healthcare system.
• We communicate clearly and consistently so you are never left uncertain, and we respond to all questions within 24 hours, every day of the year.
• We commit to studying your needs, taking your feedback, and improving our care for you with every interaction.
• We take the time to do the little things exceptionally well, and hold ourselves to the highest standard even when no one is watching.

To our leaders and employees: We commit to a culture of trust, accountability, and shared mission—because our success in serving clients begins with teamwork.

• Our relationships are built on respect, professionalism, and a genuine camaraderie with one another.
• We take ownership of outcomes – both positive and negative – as a team.
• We support each other in delivering consistent, high-quality care to our clients.
• We approach difficult conversations head on and give each other direct, thoughtful feedback.
• We learn, adapt, and improve continuously in pursuit of excellence.
• We will put the needs of our patients and clients ahead of our own.

To our healthcare partners: We commit to being the most reliable and responsive extension of your care.

• We communicate efficiently and close loops without prompting.
• We reduce friction by anticipating your needs, simplifying coordination, and minimizing your tasks.
• We uphold a standard of hospitality and professionalism that reflects positively on our shared care.
• We remain “front-line obsessed” and will not allow growth or complexity to distract from our mission.