Privacy Policy

Effective Date: June 1, 2025

At HomeFree Care, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (homefree.care), contact us, or engage our caregiving services.

By using our services or visiting our website, you consent to the practices outlined below.

1. Information We Collect

We may collect the following types of personal information:

Website Visitors:

  • Name and contact details submitted through forms
  • IP address, browser type, and device information
  • Pages visited, time on site, and referring URLs (via cookies or analytics tools)

Care Clients and Families:

  • Full name, address, phone number, and email
  • Health history and medical conditions (with consent)
  • Care preferences and service requirements
  • Emergency contact and billing information

Job Applicants & Caregivers:

  • Resume and employment history
  • Certifications and credentials
  • References and background screening information

2. How We Use Your Information

We use your information to:

  • Provide, manage, and improve our caregiving services
  • Schedule assessments and respond to inquiries
  • Support caregiver hiring and onboarding
  • Help clients access public funding (e.g., AHS programs)
  • Communicate updates, resources, and support
  • Ensure safety and compliance with healthcare regulations

3. Sharing of Information

We do not sell or rent personal information.

We may share information:

  • With authorized care professionals as needed to deliver services
  • With Alberta Health Services or related agencies when applying for public funding
  • With trusted third-party service providers (e.g., secure hosting, background checks)
  • When required by law or legal process

All third parties are bound by confidentiality obligations and data protection standards.

4. Your Rights and Choices

You have the right to:

  • Access or update your personal information
  • Withdraw consent (where applicable)
  • Request correction of inaccurate records
  • Request deletion of non-essential data

To make a request, contact us at hello@homefree.care.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or loss, including:

  • Secure data storage and access restrictions
  • Encryption for sensitive records
  • Regular audits and employee training

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site. You may disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those third parties. We recommend reviewing their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions about this policy or your data, please contact us at:
Email: hello@homefree.care

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Terms & Conditions

Effective Date: June 1, 2025

Welcome to homefreehomecare.com, the website of HomeFree Care. These Terms & Conditions govern your use of our website and services. By accessing or using this site, you agree to be bound by the terms below. If you do not agree, please do not use this site or our services.

1. Use of Website

This website is intended to provide general information about HomeFree Care’s services. You may browse the site and submit inquiries, applications, or service requests, but you may not misuse, modify, or exploit any part of the website for unauthorized purposes.

2. Eligibility

Our caregiving services are available to residents of Alberta who meet the medical or non-medical support criteria based on our internal assessments or Alberta Health Services (AHS) funding eligibility. You must be 18 years or older to submit forms or job applications through our site.

3. Service Disclaimer

HomeFree Care strives to provide high-quality, personalized homecare. However, services are subject to availability, assessment outcomes, and resource capacity. Information on this site does not replace medical advice or diagnosis.

We reserve the right to refuse or discontinue services when appropriate, including in cases where client needs fall outside our scope of care.

4. Intellectual Property

All content on this website—including logos, text, photos, graphics, and layout—is the property of HomeFree Care and may not be copied, reproduced, or distributed without written permission.

5. User Submissions

Any information you submit through this website (e.g. inquiry forms, caregiver applications) must be truthful and accurate. By submitting, you grant HomeFree Care the right to use that information to respond to your request or evaluate employment opportunities.

We reserve the right to remove or ignore submissions that are false, inappropriate, or incomplete.

6. Limitation of Liability

HomeFree Care is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services. We do not guarantee uninterrupted access to our website or warrant that the site is error-free or secure.

Use of this site and services is at your own risk.

7. Third-Party Links

This site may contain links to third-party websites for convenience. HomeFree Care is not responsible for the content, privacy practices, or terms of those external sites.

8. Modifications

We may revise these Terms & Conditions at any time. Updates will be posted on this page and are effective immediately. It is your responsibility to review them periodically.

9. Governing Law

These Terms are governed by the laws of the Province of Alberta and applicable Canadian laws.

10. Contact

If you have questions about these Terms & Conditions, please contact us at:
Email: hello@homefree.care

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