Privacy Policy
Effective Date: June 1, 2025
At HomeFree Homecare, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (homefree.care), contact us, or engage our homecare services.
By using our services or visiting our website, you consent to the practices outlined below.
1. Information We Collect
We may collect the following types of personal information:
Website Visitors:
- Name and contact details submitted through forms
- IP address, browser type, and device information
- Pages visited, time on site, and referring URLs (via cookies or analytics tools)
Care Clients and Families:
- Full name, address, phone number, and email
- Health history and medical conditions (with consent)
- Care preferences and service requirements
- Emergency contact and billing information
Job Applicants & Caregivers:
- Resume and employment history
- Certifications and credentials
- References and background screening information
SMS and Mobile Information:
If you choose to opt in to SMS messaging, we collect your mobile phone number and record the date, method, and context of your consent. No individually identifying health information is ever collected, transmitted, or stored through SMS. All SMS communications comply with Alberta’s Health Information Act (HIA).
2. How We Use Your Information
We use your information to:
- Provide, manage, and improve our caregiving services
- Schedule assessments and respond to inquiries
- Support caregiver hiring and onboarding
- Help clients access public funding (e.g., AHS programs)
- Communicate updates, resources, and support
- Ensure safety and compliance with healthcare regulations
SMS-Specific Use:
If you opt in to receive text messages, we use your mobile phone number solely for account notifications, scheduling updates, and customer care communications. Message frequency varies based on communication needs. No health information is transmitted via SMS.
3. Sharing of Information
We do not sell, rent, transfer, or share your personal or mobile information with third parties for marketing purposes under any circumstances.
We may share information only in the following situations:
- With authorized HomeFree care professionals as needed to deliver services
- With Alberta Health Services or related agencies when applying for public funding
- With trusted third-party service providers (e.g., encrypted hosting, secure SMS delivery providers, background check services)
- When required by law or legal process
All third parties are bound by confidentiality obligations and data protection standards.
Strict Data Transfer Limitations:
We do not transfer, sell, share, or rent personal information or mobile data to any external organization outside the limited purposes listed above, even with consent. We maintain strict internal controls and security measures to prevent unauthorized access or disclosure of personal information.
No health information is ever transmitted via SMS under any circumstances.
4. Your Rights and Choices
You have the right to:
- Access or update your personal information
- Withdraw consent (where applicable)
- Request correction of inaccurate records
- Request deletion of non-essential data
To make a request, contact us at hello@homefree.care.
4.1 SMS Opt-Out Rights
If you have opted in to receive SMS messages, you may opt out at any time by replying STOP or UNSUBSCRIBE to any message. You may request assistance by replying HELP or by contacting us directly. Opting out of SMS messages does not affect your access to caregiving services.
5. Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, or loss, including:
- Secure data storage and access restrictions
- Encryption for sensitive records
- Regular audits and employee training
6. Cookies and Analytics
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the site. You may disable cookies through your browser settings.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the content or privacy practices of those third parties. We recommend reviewing their privacy policies.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions about this policy or your data, please contact us at:
Email: hello@homefree.care
Terms & Conditions
Effective Date: June 1, 2025
Welcome to homefreehomecare.com, the website of HomeFree Homecare, a service of 11182668 Canada Limited. These Terms & Conditions govern your use of our website and services. By accessing or using this site, you agree to be bound by the terms below. If you do not agree, please do not use this site or our services.
1. Use of Website
This website is intended to provide general information about HomeFree Homecare’s services. You may browse the site and submit inquiries, applications, or service requests, but you may not misuse, modify, or exploit any part of the website for unauthorized purposes.
2. Eligibility
Our homecare services are available to residents of Alberta who meet the medical or non-medical support criteria based on our internal assessments or Alberta Health Services (AHS) funding eligibility. You must be 18 years or older to submit forms or job applications through our site.
3. Service Disclaimer
HomeFree Homecare strives to provide high-quality, personalized homecare. However, services are subject to availability, assessment outcomes, and resource capacity. Information on this site does not replace medical advice or diagnosis.
We reserve the right to refuse or discontinue services when appropriate, including in cases where client needs fall outside our scope of care.
4. Intellectual Property
All content on this website—including logos, text, photos, graphics, and layout—is the property of HomeFree Homecare and may not be copied, reproduced, or distributed without written permission.
5. User Submissions
Any information you submit through this website (e.g. inquiry forms, caregiver applications) must be truthful and accurate. By submitting, you grant HomeFree Homecare the right to use that information to respond to your request or evaluate employment opportunities.
We reserve the right to remove or ignore submissions that are false, inappropriate, or incomplete.
6. SMS Messaging Terms
By providing your mobile number and opting in, you consent to receive SMS messages from HomeFree Homecare, a service of 11182668 Canada Limited.
6.1 Types of Messages You Will Receive
All SMS messages fall into the following categories:
Account Notification: Standard updates related to your relationship with HomeFree Homecare, such as scheduling confirmations, account notices, or service-related alerts.
Customer Care: Two-way conversational messages related to inquiries, care coordination, and customer support.
6.2 Message Frequency
Messages are sent on an as-needed basis to coordinate care, respond to inquiries, or provide account-related updates. Message & data rates may apply.
6.3 Opt-Out Instructions
You may stop receiving SMS messages at any time by replying: STOP or UNSUBSCRIBE. This will immediately unsubscribe you from all messaging.
6.4 Help and Support
For assistance, reply HELP or contact us at: hello@homefree.care
6.5 Privacy and Data Use
Your mobile number is used solely for Account Notification and Customer Care messaging. We do not sell, rent, or share your personal or mobile information with third parties for marketing purposes. For full details, please refer to our Privacy Policy at homefreehomecare.com/privacy-terms.
7. Limitation of Liability
HomeFree Homecare is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or services. We do not guarantee uninterrupted access to our website or warrant that the site is error-free or secure.
Use of this site and services is at your own risk.
8. Third-Party Links
This site may contain links to third-party websites for convenience. HomeFree Homecare is not responsible for the content, privacy practices, or terms of those external sites.
9. Modifications
We may revise these Terms & Conditions at any time. Updates will be posted on this page and are effective immediately. It is your responsibility to review them periodically.
10. Governing Law
These Terms are governed by the laws of the Province of Alberta and applicable Canadian laws.
11. Contact
If you have questions about these Terms & Conditions, please contact us at:
Email: hello@homefree.care